The following is the News flash 2023/36 published by the PAGSA onSeptember 21, 2023 regarding the EMP501 error: August financial fields not populated.

EMP501 ERROR: AUGUST FINANCIAL PARTICULARS NOT POPULATED

A random error is experienced by some users when they chose the option “ACCEPT SARS VALUES” when requesting the EMP501 reconciliation declaration on e@syFile.

The Financial particulars for the August period is not populated in the relevant fields on the EMP501.

SARS has confirmed that this is not an error that are experienced by all, but are only randomly for some employers.

SARS is currently busy investigating the error.

Should you experience this error, please send me ([email protected]) the relevant PAYE reference number to enable SARS to update the account in order for the figures to be populated on the EMP501.

Pend the EMP501 for 2 days after which you have to “REFRESH” the data. The information should then be populated in the August fields.