E@SYFILE TC ERRORS WITH WORK-AROUND

During the February 2025 employer filing season (EMP501 submission), a few errors with regards to the e@syFile TC has been experienced by payrolls.

Although these errors have been reported to SARS, SARS has not indicated that an updated version will be released.

Therefore, to assist employers in submitting their EMP501 reconciliation declarations before the closing of the filing season, the errors and work-around are explained below.

Error: Server cannot be reached
In order to work-around the “Server cannot be reached” error, you need to:
• Close the application and wait a couple of minutes and reopen.
• If this does not work then manually start the service using task manager.

Error: EMP501 Reconciliation does not balance – It was found that the EMP501 reconciliation does not balance. This can be as a result of not all the tax certificates
imported in e@syFile.
In order to work-around the “EMP501 Reconciliation does not balance” error, you need to:
• You should check your payroll certificate totals and compare it to the PAYE, SDL and UIF certificate totals displayed on the EMP501.
• If the certificates totals reflected on the EMP501 is not correct, then all your tax certificates were not imported into e@syFile.
• Delete the imported file and import the file again until the totals are reflected correctly. (This might need to be done more than once)