The following is news flash 2024/22 published by the PAGSA on April 24, 2024 regarding SARS Process for Tax Directive queries

SARS: PROCESS FOR TAX DIRECTIVE QUERIES
SARS has issued the below notice in respect of the new process relating to Tax Directive queries.
SARS NOTICE:
Kindly note the take note of the new process which must be followed for sending any Tax Directive queries:
•Email your request to [email protected] together with the supporting documents where applicable, ensure that the email size of your documents does not exceed 10MB as noted on SARS webpage Contact SARS by email/online | South African Revenue Service.
•A case number will be allocated. Note it may take up to 21 working days to finalise your request.
•Once 21 working days have lapsed, you may follow the escalation process – refer to link: Lodge a complaint | South African Revenue Service (sars.gov.za)
•Where a technical issue is experienced, an e-mail can be sent to [email protected]. Where possible, please attach a screen print of the issue experienced.
Regards,
Rhona van Taak