The following is News flash 2023/37 published by the PAGSA on September 29, 2023 regarding the Update on EMP501 error: August financial fields not populated.

UPDATE ON EMP501 ERROR: AUGUST FINANCIAL PARTICULARS NOT POPULATED

A random error is experienced by some users when they chose the option “ACCEPT SARS VALUES” when requesting the EMP501 reconciliation declaration on e@syFile.

The Financial particulars for the August period are not populated in the relevant fields on the EMP501.

SARS has confirmed that this is not an error that are experienced by all, but are only randomly for some employers.

SARS is currently busy investigating the error.

Due to the number of queries referred to SARS with regards to this error, SARS has confirmed that they have fixed this error which will be implemented during the course of the 2nd of October 2023 to the 6th of October 2023. In this case, please refresh the EMP501 return after 8 October 2023 and if the problem still exists, please notify us to inform SARS.

Alternatively, you may manually capture the values as submitted on your EMP201 returns by using the option “OWN VALUES”. The payment will affect the calculation on the EMP501 and the due by / due to you field, however it has no impact on how the reconciliation will process or on the account. Where ETI was calculated and/or utilised and it is not prepopulated, please wait for the fix to be implemented before submitting.